Shipping
- We ship physical products worldwide.
- Orders are typically processed and shipped within 3 to 7 business days.
- Delivery times may vary depending on your location and the courier service.
- We use available courier options and cannot guarantee specific carriers.
- Once your order ships, you will receive a confirmation email with tracking information when available.
Returns & Refunds
- We want you to be happy with your purchase!
- Digital products are non-refundable.
Physical Products
- If your product arrives damaged or not as described, please contact us within 7 days of receiving it with proof (photos or videos).
- We will gladly offer a full refund or replacement for eligible returns.
- We cover the cost of return shipping for damaged or incorrect items.
- For other returns (e.g., change of mind), please note that return shipping costs are the responsibility of the customer, and such returns are generally not accepted unless otherwise agreed.
How to Return
- Contact us first at contact@artissalander.eu to arrange your return.
- Please package the item carefully to avoid further damage during return shipping.